INQUIRIES

General inquiries: Response within 1 – 2 business days.
Quote related inquiries: Response within one (1) business day.
Order Issues: Response within one 1- 2 business day.

SOURCING SERVICES

Purchase of Orders: within 1 – 2 business days of receiving the deposit payment.
Merchant Delivery to OrderBay: within 3 – 7 business after order purchase
OrderBay Delivery to Customer (within Lagos): within 5 – 10 business days after shipment
Order Status Updates: within one (1) business day of the status change occurring.
Overall Timeline: within 8 – 17 business days of receiving the deposit payment

Most merchants do not ship immediately an order is placed. They usually process the order first and then ship AFTER 1 – 2 business days of receiving the order.  OrderBay will proactively send customers an Order Status e-mail when there is a change in order status. You can also request the status of your order by sending an e-mail to shop@orderbay.com.

PAYMENT SERVICES

Payment for Order: within 1 – 2 business days of receiving the full payment.
Notification to Customer: within 1 business day of completing the payment.
Overall Timeline: within 1 – 3 business days of receiving the full payment

OrderBay will proactively send customers an Order Status e-mail when there is a change in order status. You can also request the status of your order by sending an e-mail to shop@orderbay.com.

OSHAcademy Timeline:  Certificates to be sent to Nigeria or Ghana via DHL are processed within one business day by OSHAcademy (not OrderBay).  DHL delivers within 3 to 7  business days.

Nairaland Ad Credits:  OrderBay makes payments to Nairaland within 1 – 2 business days of receiving payment.  Nairaland (not OrderBay) credits the customer account within 1-2 business days of receiving  payment from OrderBay.

DEBIT CARD SERVICES

Purchase of Card: within 1 – 3 business days of receiving the full payment.
Card Details sent to Customer: within 1 business day of purchasing the card.
Overall Timeline: within 1 – 4  business days of receiving the full payment

OrderBay will proactively send customers an Order Status e-mail when there is a change in order status. You can also request the status of your order by sending an e-mail to shop@orderbay.com.